The beauty of housing such a variety of businesses under one roof is that we get to hear about all the interesting things our tenants get to do as part of their day to day jobs. Sometimes we hear a recount of events that compels us to share it with the rest of you – as is the case with Immediate Care Medical.
This private medical care company joined us in our Steward Street Business Lofts 4 years ago. Specialising in medical cover for events, patient transport services and medical training – Immediate Care Medical is committed to not only ensuring best medical practice but also saving lives.
Immediate Care Medical recently had a big part to play in the repatriation of terminally ill bowel cancer patient, Lauren Dennis. 22 year old Dennis had gone on a short trip to Amsterdam with her mother to take her mind off her past year of treatment when she was taken ill with severe vomiting which then revealed a tumour obstructing her bowel.
After being rushed into surgery to have the tumour and part of her bowel removed, it was clear that Lauren needed to return home to The Royal Marsden cancer centre for further treatment. Unfortunately, while Lauren’s medical bills were covered by her European Health Insurance Card, the cost of emergency transport back home wasn’t.
Due to Lauren’s condition, she wasn’t allowed to fly on a commercial airline due to insurance stipulations. To go back home, she would need travel by car – something which would cost up to £11,000. The Dennis family reached out to various organisations in the UK but had no help due to the associated costs, they even set up a fundraising page to raise fuel costs to help bring Lauren home.
Luckily, one of the Immediate Care Medical paramedics, who knew Lauren from school, spotted her pleas for help on Facebook. After contacting the Dennis family to ask for more details and discovering that the insurance wouldn’t pay for Lauren’s repatriation, he swiftly spoke to the rest of the team to see if Immediate Care Medical could cover it.
Immediate Care’s director Louise Morrey was quick to liaise with Lauren’s insurance company to see if their paramedics could travel over to bring Lauren home so she could resume her treatment at The Royal Marsden.
As soon as they got the go ahead, the Immediate Care Medical team set off to Amsterdam at 11am on Thursday the 17th May by way of the channel tunnel to go and collect Lauren. Within hours, Lauren was back at The Royal Marsden receiving care for the surgery she’d had to have on her bowels.
Louise had this to say “When we heard about Lauren’s case, we knew we had to do something to help. She was completely stranded out there and in her condition, time was of the essence. As repatriation specialists, it was a no brainer that we would bring Lauren home pro-bono so she could continue receiving her treatment back in the UK.”
We’re pleased to say that Lauren is back in the comfort of her own home and is being looked after by a team of specialists. Unfortunately Lauren’s case isn’t unique as one might hope, travellers and holidaymakers can find themselves in need of medical repatriation when taken ill abroad.
If travelling to a foreign country, insurance policies may not apply as they do in the UK. In which case, if taken ill you’ll need to be transported back home to receive medical treatment. This obviously comes at a cost, something most people are sadly unaware of.
Immediate Care Medical offers medical repatriation services by road and air ambulance for insurance companies so that patients are continuously cared for throughout their journey.